πŸ”₯
Developer Documentation
  • πŸ‘‹Welcome to Pagerly
  • How To Work With Pagerly
    • Get Started
    • πŸ€‘Create Round Robin Rotations
      • πŸ“–How To Add Rotation in Pagerly
    • πŸ› οΈSetup Team
      • πŸ“–Retrieving Schedule Id for PagerDuty
      • πŸ“–Schedule for JSM Operations
      • πŸ“–Retrieving Schedule Id for OpsGenie
      • 🀝Find Sheet Id from Google Sheets
      • 🀝Retrieve Calendar Id from Google Calendar
    • πŸ€‘Round-Robin Rotations for Tasks / Picking
      • πŸ“–How To Add Rotation for Picking Tasks in Pagerly
    • πŸ€‘Round Robin Oncall without Schedule
      • πŸ“–How To Add Round Robin Rotation for Oncall without Schedule in Pagerly
    • 😎Playing with Pagerly
      • πŸ‘€Mention Current Oncall on any Slack Conversation
      • πŸ•–Fetch your team's oncall schedule
      • πŸŒ€Overriding Team's Schedule
      • πŸ—£οΈLet everyone know who is the Current Oncall of your Team
    • ⏰Reminders for Upcoming Rotation
    • Pagerduty Sync Slack and Workflows
    • πŸ”‘Setup Team Access
    • πŸ› οΈIntegrating with Your Paging Tool
      • πŸ“Retrieving PagerDuty API Key
      • πŸ“Connect JSM Operations
      • πŸ“Retrieving OpsGenie API Key
    • Escalations
    • πŸ—’οΈIntegration with Jira
      • 🀝Add Your JIRA Account
      • 🐞Create a Ticket via Emoji and Follow on Slack Channel
      • 🧡Post Ticket created on Jira to Slack Thread
      • 🏚️Post Ticket created on Jira to on Slack Channel
      • πŸ‘€Create Ticket via Slack Emoji and Follow on Slack Thread
      • πŸ“œCreate Jira Ticket/Incident using Form
      • πŸ”„Round Robin Assignment of Jira Issues/Tickets
    • πŸ“ŸSet Slack Status Automatically
    • πŸ“†Sync Schedule with Google Calendar
    • Creating Ticket via Emojis
    • πŸ”„Rotate & Assign Requests
    • πŸ”„Round Robin Assignment of Jira Issues/Tickets
    • πŸ”„Round Robin Assignment of Alerts/Incidents (Opsgenie/JSM Ops)
    • Instant Status Pages
    • 🀝Mention/Group Multiple Oncals
      • Configure MultiMention Team
    • πŸ› οΈLinear Integration
      • Connect Linear Account
      • Connect Pagerly Team and Linear Team
    • Create Swap on Oncall / Rotations
    • πŸ”„Custom Change Notification on Slack
    • πŸ“†Google Calendar with Slack
      • 🀝Retrieve Calendar Id from Google Calendar
    • πŸ‘¨Google Groups To Slack Usergroups
      • 🀝Find Sheet Id from Google Sheets
    • Google Sheets with Slack
      • 🀝Find Sheet Id from Google Sheets
    • πŸ“’Manage Tasks within Slack
    • Microsoft Team Setup
    • Discord App
    • πŸ‘©β€βš•οΈHelp and Support
    • 🏠Self Hosted
    • πŸ“ŠDaily Oncall Standup
    • πŸ’°Cloud Cost App
      • πŸ› οΈSetup IAM Role for Temporary Access
      • πŸ› οΈConfiguring Team for Cloud Cost
  • πŸ‘¨β€πŸš’Incidence Response
    • 🧯Pagerly Incidence Response
    • πŸ“–Overview
      • πŸŽ₯Video Demo
    • 😍Customization & Workflow
    • βš’οΈIntegrations
    • 🏠Self Hosted
    • πŸ‘©β€πŸ’ΌContact Us
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  1. Incidence Response

Pagerly Incidence Response

Pagerly an incident management ChatOps bot for Slack to allow your teams to easily and effectively identify and manage technical incidents impacting your cloud infrastructure, your products

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Last updated 1 year ago

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With Pagerly, you can now let Pagerly focus on creating resources, assembling participants, sending out notifications, tracking tasks, and assisting with post-incident reviews; allowing you to focus on actually fixing the issue!

Pagerly helps us effectively manage security incidents by deeply integrating with existing tools used throughout an organization (Slack, GSuite, Jira, etc.,) Pagerly is able to leverage the existing familiarity of these tools to provide orchestration instead of introducing another tool.All of the ad-hoc things you’re doing to manage incidents today, done for you, and a bunch of other things you should've been doing, but have not had the time

Incident response without context switching

  • Focus on the Incident, rest Pagerly would take care

  • Lower MTTR (Mean Time To Resolve)

  • Incident Response without Context Switching Handle incidents without the need to switch between different platforms or tools. Respond seamlessly using a purpose-built Slack interface, streamlining your incident management process.

  • Conduct the Entire Incident in Slack Manage the entire incident lifecycle within Slack, allowing for smooth collaboration among team members. This streamlined ChatOps approach ensures efficient communication and problem-solving.

  • Seamless Collaboration with a Purposeful Slack Experience Experience a purposefully-designed Slack environment that facilitates effortless collaboration. This setup optimizes ChatOps functionality, making it even better than you imagined.

  • Empower Responders and Eliminate Guesswork Equip every engineer to become a confident incident responder by providing step-by-step guidance tailored to your specific workflows. Remove uncertainty and empower your team to handle incidents with ease.

  • Unified Access to Data and Tools Integrate all your essential tools directly with Pagerly, creating a centralized entry point for responders. This consolidates data, providing a reliable single source of truth for thorough analysis and resolution.

Customization with your own workflows

With Pagerly, users can enjoy the luxury of creating customizations and workflows tailored to their specific needs for incident management. This flexibility empowers teams to implement efficient processes aligned with their organization's unique requirements, enhancing incident resolution and overall security posture. Check full details in

What it Does For You ()

  • Helps you declare and run incidents. All the automation you'll need to organize, strategize, and explain

  • Assists in identifying and notifying the appropriate personnel to handle incidents, automatically adding groups or users to address urgent situations promptly.

  • Manages the gathering and structuring of information, documentation, and evidence related to incidents. Automatically generates postmortem documents with a chronological timeline and attached evidence, while collecting relevant data.

  • Seamlessly integrates with your preferred tools, allowing teams to be paged through PagerDuty, uploading postmortem reports to Confluence, updating Statuspage directly from the communication channel, and instantly generating Zoom links when needed.

πŸ‘¨β€πŸš’
🧯
Customisation and Workflows
Full Details in Next Section