# Incoming Integration Payload

## Payload Mapping

1\. Navigate to [https://workspace.pagerly.io/inbound](https://pagerly-git-feat-escalation-kritik-kapoors-projects.vercel.app/inbound)

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/18580f83-0a41-4947-ae30-d8dcf779b0ff/ascreenshot.jpeg?tl_px=0,0\&br_px=1528,854\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=219,333)

2\. Select the added integration you want to update.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/e8dbbf52-a450-473a-8796-35c34f634310/ascreenshot.jpeg?tl_px=411,0\&br_px=1940,854\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=318,372)

3\. Click "PAYLOAD MAPPING"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/ae1835e0-62fa-42ea-b0f8-d445d88f2afd/ascreenshot.jpeg?tl_px=447,0\&br_px=1976,854\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=366,331)

4\. You can review the payloads that Pagerly received from the integration to use them as a template or example for your attribute mapping.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/250fae69-5e92-402d-9fcc-73866641cd0f/ascreenshot.jpeg?tl_px=187,0\&br_px=2940,1538\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=532,199)

5\. Below you can find the mapping component that maps the payload to a Pagerly incident.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/1fcec2b0-1e91-41fb-8db2-68d4003f5cb0/ascreenshot.jpeg?tl_px=409,495\&br_px=2375,1594\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=724,376)

6\. Click "Edit"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/81ab71d6-3364-49a1-aac8-530bd5264fc7/ascreenshot.jpeg?tl_px=188,55\&br_px=2940,1594\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=973,428)

7\. Update the source field to which the attribute will point.\
**Note:** If you set the source field as "No Source", then the attribute will point to the mapping value by default.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/5695b1a1-1e42-4554-ad8e-806b6e7f50cd/ascreenshot.jpeg?tl_px=974,0\&br_px=2940,1098\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=634,325)

8\. Click "Add Mapping"

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/a348cdf7-ea31-4c65-84f0-b2c579d7cd78/ascreenshot.jpeg?tl_px=188,55\&br_px=2940,1594\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=586,320)

9\. Click the "Add Mapping" button to add a new key-value pair.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/eabce5b3-851a-45f6-be2f-48f9de7d0e28/ascreenshot.jpeg?tl_px=974,0\&br_px=2940,1098\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=535,464)

10\. Example: Added key: P6 and value: SEV3

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/15e16678-4b08-46c3-a0e8-202af440ec3c/ascreenshot.jpeg?tl_px=974,287\&br_px=2940,1386\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=568,421)

11\. You can also update the fallback value.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/26009cae-9107-48ac-931a-96652c9f787b/ascreenshot.jpeg?tl_px=974,495\&br_px=2940,1594\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=750,337)

12\. Mapping field updated successfully!

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/633fb747-c3de-4adb-8a07-81fd96703d36/ascreenshot.jpeg?tl_px=188,55\&br_px=2940,1594\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=556,407)

13\. Some attribute fields, such as `link`, `description`, and `title`, are string-based values rather than key-value pairs.\
**Note:** When the New source field is set to 'No Source', then 'Fallback value' is required.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/466687fb-1b8d-466f-9675-813bb8374d04/ascreenshot.jpeg?tl_px=543,288\&br_px=2509,1386\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=641,363)

14\. Example: Source set to 'No Source' and fallback value is added.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-08-01/6b6bc178-6d88-4de7-87f5-857c3d17700a/ascreenshot.jpeg?tl_px=448,418\&br_px=2414,1517\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=869,406)

### Automatic Incident Creation with Observability Tools

Following Integrations are supported by Pagerly for automatically creating incidents

* [AWS Cloudwatch](https://docs.pagerly.io/incidents-and-users/aws-cloudwatch)
* [Grafana](https://docs.pagerly.io/incidents-and-users/grafana)
* [Datadog](https://docs.pagerly.io/incidents-and-users/datadog)
* [Sentry](https://docs.pagerly.io/incidents-and-users/sentry)
* [Prometheus](https://docs.pagerly.io/incidents-and-users/prometheus)

For more , reach out to us <hello@pagerly.io>.&#x20;