🔄Rotate & Assign Requests
With Pagerly, you can effectively manage your request queue by categorizing tasks and assigning them to specific individuals based on their skills and availability.
You can manage
External Requests
Tickets
Incidents
Bugs
Alerts
Notifications
This not only streamlines the workflow but also ensures that the tasks are handled by the right people, leading to improved efficiency and productivity. Furthermore, Pagerly provides real-time updates and notifications, keeping everyone on the team informed and reducing the chances of miscommunication or delays.
Approve & Reject Assignment
The assignee has the following options
Approve
Reject
Assign to Next
Actions
Actions include further acgtions that the user can take
Create a Dedicate Channel
Create Ticket / Incident
Integrate with any other tool
How to Assign Requests?
There are multiple ways to assign requests
Manually Tagging using @Pagerly
Converting Message to Task
Use Emoji
Auto assign for every Message on a Channel
Manually Tagging
Use @Pagerly assign <team> to assign a message to team member rotated user
Convert Message into Task
Click on 3 dots and select create a task on Slack (Check here for details)
Use Emojis
Use your custom emojis and set rules to assign the requests to a team .
Checkout here for more details
Auto Assign ( On every Message)
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