🔄Rotate & Assign Requests

With Pagerly, you can effectively manage your request queue by categorizing tasks and assigning them to specific individuals based on their skills and availability.

Create Round-Robin and Assign Requests

You can manage

• External Requests

• Tickets

• Incidents

• Bugs

• Alerts

• Notifications

This not only streamlines the workflow but also ensures that the tasks are handled by the right people, leading to improved efficiency and productivity. Furthermore, Pagerly provides real-time updates and notifications, keeping everyone on the team informed and reducing the chances of miscommunication or delays.

Approve & Reject Assignment

The assignee has the following options

• Approve

• Reject

• Assign to Next

• Actions

Actions include further acgtions that the user can take

• Create a Dedicate Channel

• Create Ticket / Incident

• Integrate with any other tool

How to Assign Requests?

There are multiple ways to assign requests

• Manually Tagging using @Pagerly

• Converting Message to Task

• Use Emoji

• Auto assign for every Message on a Channel

• Any other workflow you want ☺️

Manually Tagging

Use @Pagerly assign <team> to assign a message to team member rotated user

Convert Message into Task

Click on 3 dots and select create a task on Slack (Check here for details)

Use Emojis

Use your custom emojis and set rules to assign the requests to a team .

Checkout here for more details

Auto Assign ( On every Message)