πŸ”₯
Developer Documentation
  • πŸ‘‹Welcome to Pagerly
  • How To Work With Pagerly
    • Get Started
    • πŸ€‘Create Round Robin Rotations
      • πŸ“–How To Add Rotation in Pagerly
    • πŸ› οΈSetup Team
      • πŸ“–Retrieving Schedule Id for PagerDuty
      • πŸ“–Schedule for JSM Operations
      • πŸ“–Retrieving Schedule Id for OpsGenie
      • 🀝Find Sheet Id from Google Sheets
      • 🀝Retrieve Calendar Id from Google Calendar
    • πŸ€‘Round-Robin Rotations for Tasks / Picking
      • πŸ“–How To Add Rotation for Picking Tasks in Pagerly
    • πŸ€‘Round Robin Oncall without Schedule
      • πŸ“–How To Add Round Robin Rotation for Oncall without Schedule in Pagerly
    • 😎Playing with Pagerly
      • πŸ‘€Mention Current Oncall on any Slack Conversation
      • πŸ•–Fetch your team's oncall schedule
      • πŸŒ€Overriding Team's Schedule
      • πŸ—£οΈLet everyone know who is the Current Oncall of your Team
    • ⏰Reminders for Upcoming Rotation
    • Pagerduty Sync Slack and Workflows
    • πŸ”‘Setup Team Access
    • πŸ› οΈIntegrating with Your Paging Tool
      • πŸ“Retrieving PagerDuty API Key
      • πŸ“Connect JSM Operations
      • πŸ“Retrieving OpsGenie API Key
    • Escalations
    • πŸ—’οΈIntegration with Jira
      • 🀝Add Your JIRA Account
      • 🐞Create a Ticket via Emoji and Follow on Slack Channel
      • 🧡Post Ticket created on Jira to Slack Thread
      • 🏚️Post Ticket created on Jira to on Slack Channel
      • πŸ‘€Create Ticket via Slack Emoji and Follow on Slack Thread
      • πŸ“œCreate Jira Ticket/Incident using Form
      • πŸ”„Round Robin Assignment of Jira Issues/Tickets
    • πŸ“ŸSet Slack Status Automatically
    • πŸ“†Sync Schedule with Google Calendar
    • Creating Ticket via Emojis
    • πŸ”„Rotate & Assign Requests
    • πŸ”„Round Robin Assignment of Jira Issues/Tickets
    • πŸ”„Round Robin Assignment of Alerts/Incidents (Opsgenie/JSM Ops)
    • Instant Status Pages
    • 🀝Mention/Group Multiple Oncals
      • Configure MultiMention Team
    • πŸ› οΈLinear Integration
      • Connect Linear Account
      • Connect Pagerly Team and Linear Team
    • Create Swap on Oncall / Rotations
    • πŸ”„Custom Change Notification on Slack
    • πŸ“†Google Calendar with Slack
      • 🀝Retrieve Calendar Id from Google Calendar
    • πŸ‘¨Google Groups To Slack Usergroups
      • 🀝Find Sheet Id from Google Sheets
    • Google Sheets with Slack
      • 🀝Find Sheet Id from Google Sheets
    • πŸ“’Manage Tasks within Slack
    • Microsoft Team Setup
    • Discord App
    • πŸ‘©β€βš•οΈHelp and Support
    • 🏠Self Hosted
    • πŸ“ŠDaily Oncall Standup
    • πŸ’°Cloud Cost App
      • πŸ› οΈSetup IAM Role for Temporary Access
      • πŸ› οΈConfiguring Team for Cloud Cost
  • πŸ‘¨β€πŸš’Incidence Response
    • 🧯Pagerly Incidence Response
    • πŸ“–Overview
      • πŸŽ₯Video Demo
    • 😍Customization & Workflow
    • βš’οΈIntegrations
    • 🏠Self Hosted
    • πŸ‘©β€πŸ’ΌContact Us
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  • 🧩 Key Use Cases and Workflows

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  1. How To Work With Pagerly

Pagerduty Sync Slack and Workflows


🧩 Key Use Cases and Workflows

Use Case
Workflow Summary
Documentation Link

Sync On-Call Schedule with Slack Usergroup

Configure a Slack user group for your on-call team in Pagerly. The app will automatically sync the group membership to the current on-call user(s), updating it whenever the on-call rotation changes.

Get Notified on On-Call Change

Get automatic Slack notifications whenever the on-call person switches. Pagerly posts an on-call handover message in the designated channel to announce the new on-call assignee.

Mention Current On-Call in Slack Threads

Tag the current on-call member in any Slack conversation using Pagerly. Mention @Pagerly <team> (or a Slack usergroup handle if configured) to automatically notify the on-call person in that thread.

Update Channel Topic with On-Call

Keep your Slack channel topic up-to-date with who is on call. Pagerly can automatically insert the current on-call’s name into the channel topic and refresh it whenever the on-call rotation changes.

Group Multiple On-Calls Together

Mention multiple teams’ on-call contacts at once with the MultiMention feature. This allows you to notify several on-call users (from different teams) simultaneously via a single Slack mention (useful for cross-team incidents).

Manage and Override On-Call Schedule from Slack

Modify the on-call schedule directly from Slack. Pagerly’s interactive commands let you view the current on-call schedule and override it by assigning a new user and time period for the on-call duty.

View Current On-Call in Slack

View the on-call schedule and current on-call person from within Slack. Using the /schedule <team> command, you can see who is on call now and who is next without leaving Slack.

Send On-Call Handover Reports

Send out an automatic handover summary when on-call shifts change. Pagerly will notify the team channel with a handover report message whenever one on-call period ends and the next begins, helping the team stay informed.

Auto Reminders for Rotation Changes

Get automated reminders before an on-call rotation change. Pagerly can send Slack reminders (e.g. 6 hours, 12 hours, or 1 day in advance) to alert the team or next responder about an upcoming on-call handoff.

Manage Incidents inside Slack

Run your incident response workflow entirely in Slack with Pagerly. When an incident is declared, Pagerly spins up a dedicated Slack war-room channel, assembles the on-call responders, and manages status updates and integrations (Zoom, Jira, etc.), enabling end-to-end incident management without leaving Slack.

Create PagerDuty Incidents via Slack Emojis

Trigger a PagerDuty incident by reacting with an emoji in Slack. Pagerly can map specific emoji reactions to create incidents in PagerDuty (for example, reacting with a 🚨 emoji could open a new PagerDuty incident).

Different Emojis for Different Severities

Use distinct Slack emojis to create incidents with varying severities. For example, react with one emoji to open a Sev-1/Critical incident versus another emoji for a Sev-2, allowing Pagerly to set the appropriate severity based on which emoji was used.

Daily Report of Open and Closed Incidents

Receive daily summary reports of incident activity. Pagerly can provide a daily Slack report listing which incidents were opened and which were resolved in the past day, keeping the team informed about ongoing and closed incidents.

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Last updated 17 days ago

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Setup Team – Usergroup Settings
On-Call Change Notification
Mention Current Oncall in Slack
Channel Topic Auto-Update
Mention/Group Multiple On-Calls
Override Team’s Oncall Schedule
View Oncall Schedule in Slack
Oncall Handover Notification
Rotation Change Reminders
Incident Management Overview
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