Pagerduty Sync Slack and Workflows
🧩 Key Use Cases and Workflows
Sync On-Call Schedule with Slack Usergroup
Configure a Slack user group for your on-call team in Pagerly. The app will automatically sync the group membership to the current on-call user(s), updating it whenever the on-call rotation changes.
Get Notified on On-Call Change
Get automatic Slack notifications whenever the on-call person switches. Pagerly posts an on-call handover message in the designated channel to announce the new on-call assignee.
Mention Current On-Call in Slack Threads
Tag the current on-call member in any Slack conversation using Pagerly. Mention @Pagerly <team> (or a Slack usergroup handle if configured) to automatically notify the on-call person in that thread.
Update Channel Topic with On-Call
Keep your Slack channel topic up-to-date with who is on call. Pagerly can automatically insert the current on-call’s name into the channel topic and refresh it whenever the on-call rotation changes.
Group Multiple On-Calls Together
Mention multiple teams’ on-call contacts at once with the MultiMention feature. This allows you to notify several on-call users (from different teams) simultaneously via a single Slack mention (useful for cross-team incidents).
Manage and Override On-Call Schedule from Slack
Modify the on-call schedule directly from Slack. Pagerly’s interactive commands let you view the current on-call schedule and override it by assigning a new user and time period for the on-call duty.
View Current On-Call in Slack
View the on-call schedule and current on-call person from within Slack. Using the /schedule <team> command, you can see who is on call now and who is next without leaving Slack.
Send On-Call Handover Reports
Send out an automatic handover summary when on-call shifts change. Pagerly will notify the team channel with a handover report message whenever one on-call period ends and the next begins, helping the team stay informed.
Auto Reminders for Rotation Changes
Get automated reminders before an on-call rotation change. Pagerly can send Slack reminders (e.g. 6 hours, 12 hours, or 1 day in advance) to alert the team or next responder about an upcoming on-call handoff.
Manage Incidents inside Slack
Run your incident response workflow entirely in Slack with Pagerly. When an incident is declared, Pagerly spins up a dedicated Slack war-room channel, assembles the on-call responders, and manages status updates and integrations (Zoom, Jira, etc.), enabling end-to-end incident management without leaving Slack.
Create PagerDuty Incidents via Slack Emojis
Trigger a PagerDuty incident by reacting with an emoji in Slack. Pagerly can map specific emoji reactions to create incidents in PagerDuty (for example, reacting with a 🚨 emoji could open a new PagerDuty incident).
Different Emojis for Different Severities
Use distinct Slack emojis to create incidents with varying severities. For example, react with one emoji to open a Sev-1/Critical incident versus another emoji for a Sev-2, allowing Pagerly to set the appropriate severity based on which emoji was used.
Daily Report of Open and Closed Incidents
Receive daily summary reports of incident activity. Pagerly can provide a daily Slack report listing which incidents were opened and which were resolved in the past day, keeping the team informed about ongoing and closed incidents.
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