# Pagerduty Sync Slack and Workflows

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### 🧩 Key Use Cases and Workflows

<table><thead><tr><th width="293.1328125">Use Case</th><th width="287.14453125">Workflow Summary</th><th>Documentation Link</th><th data-hidden>No.</th></tr></thead><tbody><tr><td><strong>Sync On-Call Schedule with Slack Usergroup</strong></td><td>Configure a Slack user group for your on-call team in Pagerly. The app will automatically sync the group membership to the current on-call user(s), updating it whenever the on-call rotation changes.</td><td><a href="https://docs.pagerly.io/how-to-work-with-pagerly/setup-team#usergroup-settings">Setup Team – Usergroup Settings</a></td><td>1</td></tr><tr><td><strong>Get Notified on On-Call Change</strong></td><td>Get automatic Slack notifications whenever the on-call person switches. Pagerly posts an on-call handover message in the designated channel to announce the new on-call assignee.</td><td><a href="https://docs.pagerly.io/how-to-work-with-pagerly/playing-with-pagerly/let-everyone-know-who-is-the-current-oncall-of-your-team">On-Call Change Notification</a></td><td>2</td></tr><tr><td><strong>Mention Current On-Call in Slack Threads</strong></td><td>Tag the current on-call member in any Slack conversation using Pagerly. Mention <code>@Pagerly &#x3C;team></code> (or a Slack usergroup handle if configured) to automatically notify the on-call person in that thread.</td><td><a href="https://docs.pagerly.io/how-to-work-with-pagerly/playing-with-pagerly/mention-current-oncall-on-any-slack-conversation">Mention Current Oncall in Slack</a></td><td>3</td></tr><tr><td><strong>Update Channel Topic with On-Call</strong></td><td>Keep your Slack channel topic up-to-date with who is on call. Pagerly can automatically insert the current on-call’s name into the channel topic and refresh it whenever the on-call rotation changes.</td><td><a href="https://docs.pagerly.io/how-to-work-with-pagerly/setup-team#team-channel-notifications-and-channel-topic">Channel Topic Auto-Update</a></td><td>4</td></tr><tr><td><strong>Group Multiple On-Calls Together</strong></td><td>Mention multiple teams’ on-call contacts at once with the MultiMention feature. This allows you to notify several on-call users (from different teams) simultaneously via a single Slack mention (useful for cross-team incidents).</td><td><a href="https://docs.pagerly.io/how-to-work-with-pagerly/mention-group-multiple-oncals">Mention/Group Multiple On-Calls</a></td><td>5</td></tr><tr><td><strong>Manage and Override On-Call Schedule from Slack</strong></td><td>Modify the on-call schedule directly from Slack. Pagerly’s interactive commands let you view the current on-call schedule and override it by assigning a new user and time period for the on-call duty.</td><td><a href="https://docs.pagerly.io/how-to-work-with-pagerly/playing-with-pagerly/overriding-teams-schedule">Override Team’s Oncall Schedule</a></td><td>6</td></tr><tr><td><strong>View Current On-Call in Slack</strong></td><td>View the on-call schedule and current on-call person from within Slack. Using the <code>/schedule &#x3C;team></code> command, you can see who is on call now and who is next without leaving Slack.</td><td><a href="https://docs.pagerly.io/how-to-work-with-pagerly/playing-with-pagerly/fetch-your-teams-oncall-schedule">View Oncall Schedule in Slack</a></td><td>7</td></tr><tr><td><strong>Send On-Call Handover Reports</strong></td><td>Send out an automatic handover summary when on-call shifts change. Pagerly will notify the team channel with a handover report message whenever one on-call period ends and the next begins, helping the team stay informed.</td><td><a href="https://docs.pagerly.io/how-to-work-with-pagerly/playing-with-pagerly/let-everyone-know-who-is-the-current-oncall-of-your-team">Oncall Handover Notification</a></td><td>8</td></tr><tr><td><strong>Auto Reminders for Rotation Changes</strong></td><td>Get automated reminders before an on-call rotation change. Pagerly can send Slack reminders (e.g. 6 hours, 12 hours, or 1 day in advance) to alert the team or next responder about an upcoming on-call handoff.</td><td><a href="https://docs.pagerly.io/how-to-work-with-pagerly/reminders-for-upcoming-rotation">Rotation Change Reminders</a></td><td>9</td></tr><tr><td><strong>Manage Incidents inside Slack</strong></td><td>Run your incident response workflow entirely in Slack with Pagerly. When an incident is declared, Pagerly spins up a dedicated Slack war-room channel, assembles the on-call responders, and manages status updates and integrations (Zoom, Jira, etc.), enabling end-to-end incident management without leaving Slack.</td><td><a href="https://docs.pagerly.io/incidence-response/overview">Incident Management Overview</a></td><td>10</td></tr><tr><td><strong>Create PagerDuty Incidents via Slack Emojis</strong></td><td>Trigger a PagerDuty incident by reacting with an emoji in Slack. Pagerly can map specific emoji reactions to create incidents in PagerDuty (for example, reacting with a 🚨 emoji could open a new PagerDuty incident).</td><td><a href="https://pagerly.io/contact-us">Contact Us</a></td><td>11</td></tr><tr><td><strong>Different Emojis for Different Severities</strong></td><td>Use distinct Slack emojis to create incidents with varying severities. For example, react with one emoji to open a Sev-1/Critical incident versus another emoji for a Sev-2, allowing Pagerly to set the appropriate severity based on which emoji was used.</td><td><a href="https://pagerly.io/contact-us">Contact Us</a></td><td>12</td></tr><tr><td><strong>Daily Report of Open and Closed Incidents</strong></td><td>Receive daily summary reports of incident activity. Pagerly can provide a daily Slack report listing which incidents were opened and which were resolved in the past day, keeping the team informed about ongoing and closed incidents.</td><td><a href="https://pagerly.io/contact-us">Contact us</a></td><td>13</td></tr></tbody></table>


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