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Developer Documentation
  • 👋Welcome to Pagerly
  • How To Work With Pagerly
    • Get Started
    • 🤑Create Round Robin Rotations
      • 📖How To Add Rotation in Pagerly
    • 🛠️Setup Team
      • 📖Retrieving Schedule Id for PagerDuty
      • 📖Schedule for JSM Operations
      • 📖Retrieving Schedule Id for OpsGenie
      • 🤝Find Sheet Id from Google Sheets
      • 🤝Retrieve Calendar Id from Google Calendar
    • 🤑Round-Robin Rotations for Tasks / Picking
      • 📖How To Add Rotation for Picking Tasks in Pagerly
    • 🤑Round Robin Oncall without Schedule
      • 📖How To Add Round Robin Rotation for Oncall without Schedule in Pagerly
    • 😎Playing with Pagerly
      • 👀Mention Current Oncall on any Slack Conversation
      • 🕖Fetch your team's oncall schedule
      • 🌀Overriding Team's Schedule
      • 🗣️Let everyone know who is the Current Oncall of your Team
    • ⏰Reminders for Upcoming Rotation
    • 🔑Setup Team Access
    • 🛠️Integrating with Your Paging Tool
      • 📝Retrieving PagerDuty API Key
      • 📝Connect JSM Operations
      • 📝Retrieving OpsGenie API Key
    • Escalations
    • 🗒️Integration with Jira
      • 🤝Add Your JIRA Account
      • 🐞Create a Ticket via Emoji and Follow on Slack Channel
      • 🧵Post Ticket created on Jira to Slack Thread
      • 🏚️Post Ticket created on Jira to on Slack Channel
      • 👀Create Ticket via Slack Emoji and Follow on Slack Thread
      • 📜Create Jira Ticket/Incident using Form
      • 🔄Round Robin Assignment of Jira Issues/Tickets
    • 📟Set Slack Status Automatically
    • Creating Ticket via Emojis
    • 🔄Rotate & Assign Requests
    • 🔄Round Robin Assignment of Jira Issues/Tickets
    • 🔄Round Robin Assignment of Alerts/Incidents (Opsgenie/JSM Ops)
    • Instant Status Pages
    • 🤝Mention/Group Multiple Oncals
      • Configure MultiMention Team
    • 🛠️Linear Integration
      • Connect Linear Account
      • Connect Pagerly Team and Linear Team
    • Create Swap on Oncall / Rotations
    • 🔄Custom Change Notification on Slack
    • 📆Google Calendar with Slack
      • 🤝Retrieve Calendar Id from Google Calendar
    • 👨Google Groups To Slack Usergroups
      • 🤝Find Sheet Id from Google Sheets
    • Google Sheets with Slack
      • 🤝Find Sheet Id from Google Sheets
    • 📒Manage Tasks within Slack
    • Microsoft Team Setup
    • Discord App
    • 👩‍⚕️Help and Support
    • 🏠Self Hosted
    • 📊Daily Oncall Standup
    • 💰Cloud Cost App
      • 🛠️Setup IAM Role for Temporary Access
      • 🛠️Configuring Team for Cloud Cost
  • 👨‍🚒Incidence Response
    • 🧯Pagerly Incidence Response
    • 📖Overview
      • 🎥Video Demo
    • 😍Customization & Workflow
    • ⚒️Integrations
    • 🏠Self Hosted
    • 👩‍💼Contact Us
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  1. How To Work With Pagerly
  2. Integration with Jira

Post Ticket created on Jira to on Slack Channel

This section would help you to create a dedicated on Slack whenever a ticket is created at some state in jira. You can then follow a deep 2-way sync between Slack Channel and Jira Ticket

PreviousPost Ticket created on Jira to Slack ThreadNextCreate Ticket via Slack Emoji and Follow on Slack Thread

Last updated 3 months ago

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In case of Ticket Update, following fields would be detected and create/update the Slack Channel

  • Assignee

  • Status

  • Title

  • Description

  • Reporter

In case you need additional logic/fields/ custom fields, reach out to hello@pagerly.io

Step 1 :Go To Pagerly Slack App and Integrate Jira Account

Add Your JIRA Account

Step 2 . Go to Add Jira Team and Select Post Ticket created on Jira to Slack Channel

Step 3. Go To Pagerly App Home (refresh it) and Go to Edit Jira Team

Step 4. Setup Channel configs

  • Channel where you would get notification of a channel creation. It could be your internal team channeld.

  • Users who would be automatically added in Channels

Step 5. Click Submit.

Step 6. Go to the Jira Board. Create the ticket and see the dedicated channel created

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