> For the complete documentation index, see [llms.txt](https://docs.pagerly.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pagerly.io/incidents-and-users/update-incident.md). # Update Incident ## 1\. Navigate to [https://workspace.pagerly.io/incidents](https://pagerly-git-feat-escalation-kritik-kapoors-projects.vercel.app/incidents) ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/7eb7ca1a-4d3c-45c7-8992-006cfda5fc42/ascreenshot.jpeg?tl_px=0,584\&br_px=1250,1283\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=257,277) 2\. Select the incident you want to add an update to. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/9c7a11b6-c789-4d40-af48-078618246f69/ascreenshot.jpeg?tl_px=416,159\&br_px=1945,1014\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=470,298) 3\. To update the incident title, click the "Update icon". ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/4f8712fc-a6f2-4896-811f-1b0cb9c16bdc/ascreenshot.jpeg?tl_px=292,72\&br_px=1821,927\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=375,208) 4\. 1. To update a field, click the "Update" icon. 2. Update the value. 3. Click the "Tick" icon to successfully update the field or click "Cancel" to stop updating and revert to the original value.\ \ **Example:**\ Update the title and click the "Tick" icon. Click "Cancel" if you want to cancel the update. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/2ff61543-b651-48c4-8c40-610c10bf02bd/ascreenshot.jpeg?tl_px=292,183\&br_px=1820,1038\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=315,100) 5\. Title updated successfully! ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/857c0a9c-4521-49d2-8d25-3c9ca72a9971/ascreenshot.jpeg?tl_px=432,28\&br_px=1961,883\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=232,283) 6\. Update incident status. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/d30a4439-24f8-451b-b940-196ea58b2e5a/ascreenshot.jpeg?tl_px=1406,171\&br_px=2935,1026\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=523,277) 7\. Update team. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/4ba0a919-139d-4580-8a55-9746e126fcaf/ascreenshot.jpeg?tl_px=386,198\&br_px=1915,1053\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=189,314) 8\. Update severity. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/abf3c472-18be-4ae5-bb48-c01731f7f31e/ascreenshot.jpeg?tl_px=481,277\&br_px=2447,1376\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=665,307) 9\. Update the incident description. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/40b030fb-f1bb-455d-8a98-b9d0004dc26f/ascreenshot.jpeg?tl_px=308,250\&br_px=2274,1349\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=315,278) 10\. Page a user: 1. Search and select the user for paging. 2. Click the "Tick" icon. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/7ba998dd-ef66-4745-ae36-0a3c9c12d829/ascreenshot.jpeg?tl_px=354,309\&br_px=2320,1408\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=270,296) 11\. Click the "Page now" button to page the user immediately.\ Note: The User will receive a phone call. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/e08ecb23-34be-4a50-9de2-db2cea4657c9/ascreenshot.jpeg?tl_px=359,336\&br_px=1888,1190\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=346,399) 12\. User paged successfully! ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/e425cc4c-db94-4fec-ae40-4d52040163e6/ascreenshot.jpeg?tl_px=1411,739\&br_px=2940,1593\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=725,425) 13\. Updating assigned user. ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/14494f91-c3a7-4408-92e0-28d06fc89463/ascreenshot.jpeg?tl_px=1411,288\&br_px=2940,1142\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=838,296) 14\. Add a new comment and click "Save". ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/54281480-b2f0-4fe6-bcf9-2693b9d90dff/ascreenshot.jpeg?tl_px=437,333\&br_px=2402,1432\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=939,220) 15\. Comment added successfully! ![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/95378d5b-728e-4151-83bb-9c723b9fbc27/ascreenshot.jpeg?tl_px=0,55\&br_px=2752,1594\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=486,532) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.pagerly.io/incidents-and-users/update-incident.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.