# Update Incident

##

1\. Navigate to [https://workspace.pagerly.io/incidents](https://pagerly-git-feat-escalation-kritik-kapoors-projects.vercel.app/incidents)

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/7eb7ca1a-4d3c-45c7-8992-006cfda5fc42/ascreenshot.jpeg?tl_px=0,584\&br_px=1250,1283\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=257,277)

2\. Select the incident you want to add an update to.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/9c7a11b6-c789-4d40-af48-078618246f69/ascreenshot.jpeg?tl_px=416,159\&br_px=1945,1014\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=470,298)

3\. To update the incident title, click the "Update icon".

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/4f8712fc-a6f2-4896-811f-1b0cb9c16bdc/ascreenshot.jpeg?tl_px=292,72\&br_px=1821,927\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=375,208)

4\. 1. To update a field, click the "Update" icon.

2. Update the value.
3. Click the "Tick" icon to successfully update the field or click "Cancel" to stop updating and revert to the original value.\
   \
   **Example:**\
   Update the title and click the "Tick" icon. Click "Cancel" if you want to cancel the update.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/2ff61543-b651-48c4-8c40-610c10bf02bd/ascreenshot.jpeg?tl_px=292,183\&br_px=1820,1038\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=315,100)

5\. Title updated successfully!

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/857c0a9c-4521-49d2-8d25-3c9ca72a9971/ascreenshot.jpeg?tl_px=432,28\&br_px=1961,883\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=232,283)

6\. Update incident status.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/d30a4439-24f8-451b-b940-196ea58b2e5a/ascreenshot.jpeg?tl_px=1406,171\&br_px=2935,1026\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=523,277)

7\. Update team.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/4ba0a919-139d-4580-8a55-9746e126fcaf/ascreenshot.jpeg?tl_px=386,198\&br_px=1915,1053\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=189,314)

8\. Update severity.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/abf3c472-18be-4ae5-bb48-c01731f7f31e/ascreenshot.jpeg?tl_px=481,277\&br_px=2447,1376\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=665,307)

9\. Update the incident description.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/40b030fb-f1bb-455d-8a98-b9d0004dc26f/ascreenshot.jpeg?tl_px=308,250\&br_px=2274,1349\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=315,278)

10\. Page a user:

1. Search and select the user for paging.
2. Click the "Tick" icon.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/7ba998dd-ef66-4745-ae36-0a3c9c12d829/ascreenshot.jpeg?tl_px=354,309\&br_px=2320,1408\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=270,296)

11\. Click the "Page now" button to page the user immediately.\
Note: The User will receive a phone call.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/e08ecb23-34be-4a50-9de2-db2cea4657c9/ascreenshot.jpeg?tl_px=359,336\&br_px=1888,1190\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=346,399)

12\. User paged successfully!

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/e425cc4c-db94-4fec-ae40-4d52040163e6/ascreenshot.jpeg?tl_px=1411,739\&br_px=2940,1593\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=725,425)

13\. Updating assigned user.

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/14494f91-c3a7-4408-92e0-28d06fc89463/ascreenshot.jpeg?tl_px=1411,288\&br_px=2940,1142\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=838,296)

14\. Add a new comment and click "Save".

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/54281480-b2f0-4fe6-bcf9-2693b9d90dff/ascreenshot.jpeg?tl_px=437,333\&br_px=2402,1432\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=939,220)

15\. Comment added successfully!

![](https://ajeuwbhvhr.cloudimg.io/https://colony-recorder.s3.amazonaws.com/files/2025-07-31/95378d5b-728e-4151-83bb-9c723b9fbc27/ascreenshot.jpeg?tl_px=0,55\&br_px=2752,1594\&force_format=jpeg\&q=100\&width=1120.0\&wat=1\&wat_opacity=0.7\&wat_gravity=northwest\&wat_url=https://colony-recorder.s3.us-west-1.amazonaws.com/images/watermarks/FB923C_standard.png\&wat_pad=486,532)