# Overview

<figure><img src="https://296040630-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fu15pukNExHWOsjYrdZrh%2Fuploads%2FK0WY6U06Bp4ERB4qBOu7%2FScreenshot%202023-07-18%20at%2012.47.49%20PM.png?alt=media&#x26;token=304cef35-c6e7-4fc7-89bb-10b76c0ae0c6" alt=""><figcaption></figcaption></figure>

* **Create a war-room Slack channel** to gather resources and handle incidents.
* War Room Channel **stays up to date** with all the following information :&#x20;
  * Incident Status
  * Incident ETA
  * Current Assignee
  * Business Impact
  * Action Item Created
  * Additional Information (Customization)
* **Assistance** in war-room channel
  * Automatically Created Zoom Channel
  * Automatically Jira main ticket for tracking issue
  * Links to all dashboards
  * Additional Information (Customization)
* **Ticketing Update:**
  * **2-way sync of comments on Jira** and Slack Channel. The following information would be synced
    * Severity SLA
    * Ticketing Board
    * Assignee
    * Action Items :&#x20;
      1. Ticketing Board&#x20;
      2. Assignee
    * Taggings: Labels and Components
  * **Creation of action items.**&#x20;
    * Severity SLA
    * Ticketing Board
    * Assignee
    * Action Items :&#x20;
      1. Ticketing Board&#x20;
      2. Assignee
    * Taggings: Labels and Components
* **Paging Oncalls** for other teams
* **Automatically RCA / Postmortem** Documentation
  * Choose RCA Template with auto-filled with the following information
    * Business Impact
    * MTTR
    * Root cause
  * **Automatic Timeline Generation**
    * Status changes
    * Severity changes
    * User role assignments
    * Pinning Slack Conversations&#x20;
      * Messages - these are timestamped and added to the RCA showing which user sent the message
      * Images - these are added to the RCA as attachments - note that if an image is attached with a message, only the picture is attached to the incident
  * Automatically Add Action Items Generated
* **Send out internal status updates** to other users/ stakeholders
  * Send updates via Slack
  * Send updates via Email
* **Scheduled Actions**

  By default, the app will look for incidents that are not resolved that are older than 7 days. You may adjust this behaviour via the scheduler module if you wish.
* **Summarization**
* **Dedupe**
* **Reporting**

**With Pagerly, you have the liberty to add customization for your use case**