Overview
Last updated
Was this helpful?
Last updated
Was this helpful?
Create a war-room Slack channel to gather resources and handle incidents.
War Room Channel stays up to date with all the following information :
Incident Status
Incident ETA
Current Assignee
Business Impact
Action Item Created
Additional Information (Customization)
Assistance in war-room channel
Automatically Created Zoom Channel
Automatically Jira main ticket for tracking issue
Links to all dashboards
Additional Information (Customization)
Ticketing Update:
2-way sync of comments on Jira and Slack Channel. The following information would be synced
Severity SLA
Ticketing Board
Assignee
Action Items :
Ticketing Board
Assignee
Taggings: Labels and Components
Creation of action items.
Severity SLA
Ticketing Board
Assignee
Action Items :
Ticketing Board
Assignee
Taggings: Labels and Components
Paging Oncalls for other teams
Automatically RCA / Postmortem Documentation
Choose RCA Template with auto-filled with the following information
Business Impact
MTTR
Root cause
Automatic Timeline Generation
Status changes
Severity changes
User role assignments
Pinning Slack Conversations
Messages - these are timestamped and added to the RCA showing which user sent the message
Images - these are added to the RCA as attachments - note that if an image is attached with a message, only the picture is attached to the incident
Automatically Add Action Items Generated
Send out internal status updates to other users/ stakeholders
Send updates via Slack
Send updates via Email
Scheduled Actions
By default, the app will look for incidents that are not resolved that are older than 7 days. You may adjust this behaviour via the scheduler module if you wish.
Summarization
Dedupe
Reporting
With Pagerly, you have the liberty to add customization for your use case