> For the complete documentation index, see [llms.txt](https://docs.pagerly.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pagerly.io/how-to-work-with-pagerly/creating-ticket-via-emojis.md).

# Creating Ticket via Emojis

This section would help you to create and transition tickets using Slack Emojis and follow with a deep 2-way sync on Slack Thread

For now , you need to install a separate app to allow Pagerly to read the emoji . i Install the Pagerly Emoji Ticket Slack App to your Workspace([link](https://slack.com/oauth/v2/authorize?client_id=2800907882597.6762969768901\&scope=app_mentions:read,channels:history,channels:join,emoji:read,files:read,files:write,reactions:read,reactions:write,team:read,users:read,users:read.email,groups:history\&user_scope=))

<details>

<summary>Step 1 :Go To Pagerly Slack App and Integrate Jira Account</summary>

</details>

<details>

<summary>Step 2 . Go to Add Jira Team and Select Create Ticket via Slack Emoji and Follow on Slack Thread</summary>

![](https://docs.pagerly.io/~gitbook/image?url=https%3A%2F%2F296040630-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu15pukNExHWOsjYrdZrh%252Fuploads%252FoWHPkkcyc95NIjs1sTVR%252FScreenshot%25202025-01-06%2520at%25207.15.55%2520PM.png%3Falt%3Dmedia%26token%3Dcbea07a2-2c81-4c1d-8d88-77bfbe5784e6\&width=768\&dpr=4\&quality=100\&sign=9abc81bd\&sv=2)

</details>

![](https://docs.pagerly.io/~gitbook/image?url=https%3A%2F%2F296040630-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu15pukNExHWOsjYrdZrh%252Fuploads%252FoWHPkkcyc95NIjs1sTVR%252FScreenshot%25202025-01-06%2520at%25207.15.55%2520PM.png%3Falt%3Dmedia%26token%3Dcbea07a2-2c81-4c1d-8d88-77bfbe5784e6\&width=768\&dpr=4\&quality=100\&sign=9abc81bd\&sv=2)

<details>

<summary>Step 3. Go To Pagerly App Home (refresh it) and Go to Edit Jira Team</summary>

![](https://docs.pagerly.io/~gitbook/image?url=https%3A%2F%2F296040630-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu15pukNExHWOsjYrdZrh%252Fuploads%252FRo1o7KHZwblDSb9nbKp9%252FSlack%2520Jira%2520Thread.png%3Falt%3Dmedia%26token%3D27645339-a3d1-495e-bff9-5e59d36d1bae\&width=768\&dpr=4\&quality=100\&sign=59f2dd0\&sv=2)

</details>

![](https://docs.pagerly.io/~gitbook/image?url=https%3A%2F%2F296040630-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu15pukNExHWOsjYrdZrh%252Fuploads%252FuCUlCIpXKgDsowHpqxkC%252FJira%2520Slack%2520Thread%2520Sync.png%3Falt%3Dmedia%26token%3D933b4d05-86b9-432b-b3ce-fe51445ddf1b\&width=300\&dpr=4\&quality=100\&sign=7f1ee753\&sv=2)

<details>

<summary>Step 4. Add Config<br>Go to Add Config to select rules for creating ticket with respective to emoji</summary>

</details>

![](https://docs.pagerly.io/~gitbook/image?url=https%3A%2F%2F296040630-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu15pukNExHWOsjYrdZrh%252Fuploads%252FuCUlCIpXKgDsowHpqxkC%252FJira%2520Slack%2520Thread%2520Sync.png%3Falt%3Dmedia%26token%3D933b4d05-86b9-432b-b3ce-fe51445ddf1b\&width=300\&dpr=4\&quality=100\&sign=7f1ee753\&sv=2)

<details>

<summary>Step 5. In the config, input the emoji and ticket properties .</summary>

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![](https://docs.pagerly.io/~gitbook/image?url=https%3A%2F%2F296040630-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu15pukNExHWOsjYrdZrh%252Fuploads%252FXCn44KkGW14ghEl4Vl01%252FCreate%2520Slack%2520Thread%2520via%2520Emoji.png%3Falt%3Dmedia%26token%3D6a388b6d-f172-449c-a4c5-31bb572e9490\&width=300\&dpr=4\&quality=100\&sign=b8b3e5f3\&sv=2)

</details>

<details>

<summary>Step 6. Click Submit. Go to Edit Team to add more rules</summary>

</details>

![](https://docs.pagerly.io/~gitbook/image?url=https%3A%2F%2F296040630-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252Fu15pukNExHWOsjYrdZrh%252Fuploads%252FRnoLqJ5qyMK1aeNdwvqn%252FScreenshot%25202025-01-06%2520at%25207.29.23%2520PM.png%3Falt%3Dmedia%26token%3Dfa90e89e-e9b8-44f2-8ace-2318e84033c2\&width=768\&dpr=4\&quality=100\&sign=dae0f0c1\&sv=2)<br>

<details>

<summary>Step 7 : Go to any channel. Make sure Pagerly and Pagerly Emoji ticket are added to the channel. Type a message</summary>

React any message with emoji setup above.

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</details>

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