🔥
Developer Documentation
  • 👋Welcome to Pagerly
  • How To Work With Pagerly
    • Get Started
    • 🤑Create Round Robin Rotations
      • 📖How To Add Rotation in Pagerly
    • 🛠️Sync Team Schedule from Tools (Pagerduty, Opsgenie etc)
      • 📖Retrieving Schedule Id for PagerDuty
      • 📖Schedule for JSM Operations
      • 📖Retrieving Schedule Id for OpsGenie
      • 🤝Find Sheet Id from Google Sheets
      • 🤝Retrieve Calendar Id from Google Calendar
    • 🤑Round-Robin Rotations for Tasks / Picking
      • 📖How To Add Rotation for Picking Tasks in Pagerly
    • 🤑Round Robin Oncall without Schedule
      • 📖How To Add Round Robin Rotation for Oncall without Schedule in Pagerly
    • 😎Playing with Pagerly
      • 👀Mention Current Oncall on any Slack Conversation
      • 🕖Fetch your team's oncall schedule
      • 🌀Overriding Team's Schedule
      • 🗣️Let everyone know who is the Current Oncall of your Team
    • ⏰Reminders for Upcoming Rotation
    • Pagerduty Sync Slack and Workflows
    • 🔑Setup Team Access
    • 🛠️Integrating with Your Paging Tool
      • 📝Retrieving PagerDuty API Key
      • 📝Connect JSM Operations
      • 📝Retrieving OpsGenie API Key
    • Escalations
    • Schedule and Overrides
    • 🗒️Integration with Jira
      • 🤝Add Your JIRA Account
      • 🐞Create a Ticket via Emoji and Follow on Slack Channel
      • 🧵Post Ticket created on Jira to Slack Thread
      • 🏚️Post Ticket created on Jira to on Slack Channel
      • 👀Create Ticket via Slack Emoji and Follow on Slack Thread
      • 📜Create Jira Ticket/Incident using Form
      • 🔄Round Robin Assignment of Jira Issues/Tickets
    • 📟Set Slack Status Automatically
    • 📆Sync Schedule with Google Calendar
    • Creating Ticket via Emojis
    • 🔄Rotate & Assign Requests
    • 🔄Round Robin Assignment of Jira Issues/Tickets
    • 🔄Round Robin Assignment of Alerts/Incidents (Opsgenie/JSM Ops)
    • Instant Status Pages
    • 🤝Mention/Group Multiple Oncals
      • Configure MultiMention Team
    • 🛠️Linear Integration
      • Connect Linear Account
      • Connect Pagerly Team and Linear Team
    • Create Swap on Oncall / Rotations
    • 🔄Custom Change Notification on Slack
    • 📆Google Calendar with Slack
      • 🤝Retrieve Calendar Id from Google Calendar
    • 👨Google Groups To Slack Usergroups
      • 🤝Find Sheet Id from Google Sheets
    • Google Sheets with Slack
      • 🤝Find Sheet Id from Google Sheets
    • 📒Manage Tasks within Slack
    • Microsoft Team Setup
    • Discord App
    • 👩‍⚕️Help and Support
    • 🏠Self Hosted
    • 📊Daily Oncall Standup
    • 💰Cloud Cost App
      • 🛠️Setup IAM Role for Temporary Access
      • 🛠️Configuring Team for Cloud Cost
  • 👨‍🚒Incidence Response
    • 🧯Pagerly Incidence Response
    • 📖Overview
      • 🎥Video Demo
    • 😍Customization & Workflow
    • ⚒️Integrations
    • 🏠Self Hosted
    • 👩‍💼Contact Us
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  • Each Team has the following properties:
  • Team Name Settings
  • Usergroup Settings
  • Automated Replies
  • Team Channel, Notifications and Channel Topic
  • Schedule Id

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  1. How To Work With Pagerly

Sync Team Schedule from Tools (Pagerduty, Opsgenie etc)

Sync Teams schedule from external tools like Pagerduty, Opsgenie, Google Calendar, JSM Ops etc

PreviousHow To Add Rotation in PagerlyNextRetrieving Schedule Id for PagerDuty

Last updated 10 days ago

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1. Navigate to

2. Click "Add Team"

3. Select "sync schedule with external tools".

4. Add Team Properties

5. Click "Save"

6. Team created successfully!

Each Team has the following properties:

Team Name Settings

This is your team name and the slack command that would be used to mention the current oncall, fetch oncall schedule, etc. i.e. You can use

  • @Pagerly <team> : To mention the current oncall on any Slack Thread

  • /schedule <team> : To fetch the team's oncall schedule. You can then manage( view, override ) from Slack itself

There are some gotchas to keep in mind when selecting the team name :

Single word only: You can only put a single word while choosing the command name. You can combine long names with underscores, hyphens, etc

You can use names like : dev-on-call , dev, dev_on_call

  • You cannot use names like : dev on call, payments team 2

  • Cannot use the name help : This is due to slack limitation of keeping help as a reserved keyword . You can use ``@pagerly help`` for help needed in the command


Usergroup Settings

With Pagerly you can sync the Oncall Schedule with Slack Usergroup

You can sync with External Schedule like Pagerduty, Opsgenie, Google Calendar etc

You can also sync with Pagerly Round-Robin Schedule

Pagerly would automatically fetch the latest oncall(s) and add the users in the usergroup and remove others

  • Usergroup: If you want to have a custom command like @dev-on-call instead of @Pagerly dev-on-call or If you already have a usergroup and you want the current oncall(s) to be automatically added to the usergroup, you can use this property. Pagerly would automatically fetch the latest oncall(s) and add the users in the usergroup and remove others

  • Permanent Users in the user group (optional) : These are the members who you need as permanent members of the usergroup

Automated Replies


Team Channel, Notifications and Channel Topic

Team Channel

The slack channel which would subscribe for any oncall handover / oncall rotation change. On any change in oncall rotation, you would receive 2 notifications on this slack channel

  • Channel Topic Update : Your slack channel topic would be automatically updated with the current oncall. It would look something like this 👇🏻

  • Channel Message : Your channel would receive a notification on the oncall change

Notification && Topic Settings

You can choose to receive if you want to receive notifications on oncall/rotation change as well topic updates.

  • Update Channel with Topic Name -> If you want your channel topic to be updated with latest oncall


Schedule Id

This is only required for creating teams syncing schedule with External Sources

Schedule Id : This is the main property of the team which maps the oncall rotation schedule in your paging tool . (more discussed in detail in further sections)

You can input the schedule id from

1. 2. 3. 4. 5. 6.

For Usergroup to work : Pagerly App uses Slack's User Group feature to create an @mention for every Please make sure you have it enabled for everyone in the .

Automated Reply: To add a fixed reply when your oncall is mentioned. Works only with @Pagerly commands. You can put SOPs, Troubleshooting docs, etc in automated replies. This would help in saving precious oncall time since some of the queries can be automatically taken care of

()👇🏻

Show Change Notification on Channel -> If you want to receive the Notification whenever there is a change in oncall / rotation ()

Pagerduty ->

Opsgenie ->

JSM Operations ->

Google Calendar ->

Google Sheets ->

🛠️
💰
💰
Add team name
Set automated reply (optional).
Set the team channel to receive on-call updates.
Add usergroup (optional) and permanent users to the usergroup (optional)..
Select an integrated entity, then set the schedule ID for it.
Check the box to receive update notifications.
workspace settings
Customize Notification Here
Customize Notification Here
Get Schedule Id from Pagerduty
Get Schedule Id from Opsgenie
Get Schedule Id from JSM Operations
Get Schedule Id from Google Calendar
Get Schedule Id from Google Sheets
https://workspace.pagerly.io/teams