🤑Round Robin Oncall without Schedule

Fair, Sequential, and Fast Incident Assignment—Without the Manual Overhead

Traditional on-call setups often overload a single person when incidents come in clusters. Pagerly solves this with built-in Round-Robin Scheduling—an intelligent strategy where users are placed in a virtual ring and assigned incidents one after another.

This approach ensures equitable distribution, reduces burnout, and improves incident response time—especially when services experience multiple concurrent issues.

Features of Pagerly Round-Robin:

• Sequential Assignments: Incidents are automatically distributed in turn, not dumped on the first responder.

• Cluster-Resilient Distribution: Great for services that spike or see simultaneous incidents.

• Faster Response, Lower Stress: Reduce overload and ensure every incident gets timely attention.

• Slack-Native Controls: Manage everything right from Slack—no need to open external tools.

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Use Cases:

• Incident Response Teams: Fairly distribute load during high-traffic periods or service degradation.

• SRE Teams: Handle alert storms more efficiently by spreading them across multiple responders.

• Dev Support Rotations: Ensure every engineer gets a fair share of tickets or interruptions.

• Customer Escalation Routing: Assign incoming escalations evenly to improve accountability.

• Escalation Rotation Beyond On-Call: Use for non-critical, but equally important daily responsibilities.

• Back-to-Back Shift Mitigation: Prevent the same responder from getting hit again right after resolving a major issue.