Overview

On-Call Scheduling in Pagerly

Pagerly supports creating and managing on-call schedules directly within its platform, giving teams full flexibility to design shifts, round-robins, and custom rotations without relying on external tools. At the same time, Pagerly can sync with external scheduling tools like PagerDuty, Opsgenie, and Jira Service Management, ensuring that Slack usergroups, calendars, and tasks always reflect the latest on-call roster.

This dual approach allows teams to either:

• Build and manage schedules directly in Pagerly, or

• Sync existing schedules from external systems

All while keeping everything visible and actionable within Slack.

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✅ Create & Manage Schedules in Pagerly

Pagerly lets you create and operate fair, flexible, and transparent scheduling right inside Slack.

🔄 Create Round Robin Schedules

• Build recurring, fair rotations natively within Pagerly.

• Automatically rotate duties among team members.

• Support both single-team and multi-team scheduling.

• Easily configure rotation intervals and time zones.

🔗 Sync Pagerly Schedules to Other Tools

• Slack Usergroup Sync Keep your @oncall usergroup in Slack updated in real time with the current on-call roster.

• Google Calendar Integration Export on-call shifts to shared team calendars for visibility and coordination.

• Linear Sync Ensure that on-call data reflects correctly in task assignment and ownership workflows.

🔄 Manage Overrides (Temporary Replacements)

• Instantly swap scheduled engineers with another team member.

• Changes are reflected across Slack, Google Calendar, and any connected integrations.

• Every override is logged for transparency, auditability, and compliance.

👥 Multi-Team and Multi-Rotation Support

• Manage independent rotations for each function: frontend, backend, infrastructure, etc.

• Easily visualize and switch between different team schedules.

• Support for complex on-call escalation policies and multi-layer coverage.

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Need Help?

Check out detailed guides on:

• Creating a Schedule in Pagerly

• Syncing PagerDuty with Slack

• Managing Overrides

Or reach out via the Pagerly dashboard for assistance.