Overview

On-Call Scheduling

Pagerly supports creating and managing on-call schedules directly within its own platform, giving teams full flexibility to design shifts, round-robins, and rotations without needing external tools. At the same time, Pagerly can also sync schedules from external sources like PagerDuty, Opsgenie, and Jira Service Management, ensuring your Slack usergroups and calendars always reflect the latest roster. This dual approach means teams can either own their schedules fully in Pagerly or leverage existing ones from other systems — all while keeping everything visible and actionable in Slack

Pagerly offers two ways to manage on-call coverage:

  1. Create and manage schedules directly in Pagerly – own your scheduling within Slack without external tools.

  2. Sync schedules from external sources – keep existing PagerDuty, Opsgenie, or JSM Ops schedules automatically reflected in Slack.

✅ Create & Manage Schedules in Pagerly

🔄 Create Round Robin Schedule

  • Build fair on-call rotations natively in Pagerly.

  • Automatically rotate duties among team members.

  • Works for single teams or multiple parallel teams.

🔗 Sync Pagerly Schedules to Other Tools

  • Slack Usergroup – keep @oncall synced with active rotation.

  • Google Calendar – export shifts as calendar events for visibility.

  • Linear – attach shift/rotation data for correct task assignment.

🔄 Manage Overrides (Temporary Replacements)

  • Swap a scheduled engineer with another instantly.

  • Reflected across Slack, Google Calendar, and integrations.

  • Logged for transparency and compliance.

👥 Multi-Team / Multi-Rotation Handling

  • Manage multiple team schedules.

  • Assign rotations per function (e.g., frontend, backend, infra).

  • Supports complex escalation policies.

🔗 Sync from External Sources

📡 Sync PagerDuty Schedule to Slack Usergroup

  • Import schedules and rotations from PagerDuty.

  • Keep Slack @oncall group in sync.

  • Works with overrides and changes.

📡 Sync Opsgenie Schedule to Slack Usergroup

  • Connect Opsgenie schedules/rotations.

  • Ensure Opsgenie team assignments mirror Slack groups.

  • Keep Slack @oncall group in sync.

  • Supports multi-team setups.

📡 Sync JSM Ops Schedule to Slack Usergroup

  • Integrate Jira Service Management Ops schedules.

  • Keep Slack groups aligned with JSM rosters.

  • Keep Slack @oncall group in sync.

  • Avoids maintaining duplicate schedules.

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