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Developer Documentation
  • ๐Ÿ‘‹Welcome to Pagerly
  • How To Work With Pagerly
    • Get Started
    • ๐Ÿค‘Create Round Robin Rotations
      • ๐Ÿ“–How To Add Rotation in Pagerly
    • ๐Ÿ› ๏ธSetup Team
      • ๐Ÿ“–Retrieving Schedule Id for PagerDuty
      • ๐Ÿ“–Schedule for JSM Operations
      • ๐Ÿ“–Retrieving Schedule Id for OpsGenie
      • ๐ŸคFind Sheet Id from Google Sheets
      • ๐ŸคRetrieve Calendar Id from Google Calendar
    • ๐Ÿค‘Round-Robin Rotations for Tasks / Picking
      • ๐Ÿ“–How To Add Rotation for Picking Tasks in Pagerly
    • ๐Ÿค‘Round Robin Oncall without Schedule
      • ๐Ÿ“–How To Add Round Robin Rotation for Oncall without Schedule in Pagerly
    • ๐Ÿ˜ŽPlaying with Pagerly
      • ๐Ÿ‘€Mention Current Oncall on any Slack Conversation
      • ๐Ÿ•–Fetch your team's oncall schedule
      • ๐ŸŒ€Overriding Team's Schedule
      • ๐Ÿ—ฃ๏ธLet everyone know who is the Current Oncall of your Team
    • โฐReminders for Upcoming Rotation
    • Pagerduty Sync Slack and Workflows
    • ๐Ÿ”‘Setup Team Access
    • ๐Ÿ› ๏ธIntegrating with Your Paging Tool
      • ๐Ÿ“Retrieving PagerDuty API Key
      • ๐Ÿ“Connect JSM Operations
      • ๐Ÿ“Retrieving OpsGenie API Key
    • Escalations
    • ๐Ÿ—’๏ธIntegration with Jira
      • ๐ŸคAdd Your JIRA Account
      • ๐ŸžCreate a Ticket via Emoji and Follow on Slack Channel
      • ๐ŸงตPost Ticket created on Jira to Slack Thread
      • ๐Ÿš๏ธPost Ticket created on Jira to on Slack Channel
      • ๐Ÿ‘€Create Ticket via Slack Emoji and Follow on Slack Thread
      • ๐Ÿ“œCreate Jira Ticket/Incident using Form
      • ๐Ÿ”„Round Robin Assignment of Jira Issues/Tickets
    • ๐Ÿ“ŸSet Slack Status Automatically
    • ๐Ÿ“†Sync Schedule with Google Calendar
    • Creating Ticket via Emojis
    • ๐Ÿ”„Rotate & Assign Requests
    • ๐Ÿ”„Round Robin Assignment of Jira Issues/Tickets
    • ๐Ÿ”„Round Robin Assignment of Alerts/Incidents (Opsgenie/JSM Ops)
    • Instant Status Pages
    • ๐ŸคMention/Group Multiple Oncals
      • Configure MultiMention Team
    • ๐Ÿ› ๏ธLinear Integration
      • Connect Linear Account
      • Connect Pagerly Team and Linear Team
    • Create Swap on Oncall / Rotations
    • ๐Ÿ”„Custom Change Notification on Slack
    • ๐Ÿ“†Google Calendar with Slack
      • ๐ŸคRetrieve Calendar Id from Google Calendar
    • ๐Ÿ‘จGoogle Groups To Slack Usergroups
      • ๐ŸคFind Sheet Id from Google Sheets
    • Google Sheets with Slack
      • ๐ŸคFind Sheet Id from Google Sheets
    • ๐Ÿ“’Manage Tasks within Slack
    • Microsoft Team Setup
    • Discord App
    • ๐Ÿ‘ฉโ€โš•๏ธHelp and Support
    • ๐Ÿ Self Hosted
    • ๐Ÿ“ŠDaily Oncall Standup
    • ๐Ÿ’ฐCloud Cost App
      • ๐Ÿ› ๏ธSetup IAM Role for Temporary Access
      • ๐Ÿ› ๏ธConfiguring Team for Cloud Cost
  • ๐Ÿ‘จโ€๐Ÿš’Incidence Response
    • ๐ŸงฏPagerly Incidence Response
    • ๐Ÿ“–Overview
      • ๐ŸŽฅVideo Demo
    • ๐Ÿ˜Customization & Workflow
    • โš’๏ธIntegrations
    • ๐Ÿ Self Hosted
    • ๐Ÿ‘ฉโ€๐Ÿ’ผContact Us
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  • Team Name Settings
  • Usergroup Settings
  • Automated Replies
  • Team Channel, Notifications and Channel Topic
  • Schedule Id

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  1. How To Work With Pagerly

Setup Team

This section covers how can you configure your team in Pagerly

PreviousHow To Add Rotation in PagerlyNextRetrieving Schedule Id for PagerDuty

Last updated 3 months ago

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Each Team has the following properties:

Team Name Settings

This is your team name and the slack command that would be used to mention the current oncall, fetch oncall schedule, etc. i.e. You can use

  • @Pagerly <team> : To mention the current oncall on any Slack Thread

  • /schedule <team> : To fetch the team's oncall schedule. You can then manage( view, override ) from Slack itself

There are some gotchas to keep in mind when selecting the team name :

Single word only: You can only put a single word while choosing the command name. You can combine long names with underscores, hyphens, etc

You can use names like : dev-on-call , dev, dev_on_call

  • You cannot use names like : dev on call, payments team 2

  • Cannot use the name help : This is due to slack limitation of keeping help as a reserved keyword . You can use ``@pagerly help`` for help needed in the command


Usergroup Settings

With Pagerly you can sync the Oncall Schedule with Slack Usergroup

You can sync with External Schedule like Pagerduty, Opsgenie, Google Calendar etc

You can also sync with Pagerly Round-Robin Schedule

Pagerly would automatically fetch the latest oncall(s) and add the users in the usergroup and remove others

  • Usergroup: If you want to have a custom command like @dev-on-call instead of @Pagerly dev-on-call or If you already have a usergroup and you want the current oncall(s) to be automatically added to the usergroup, you can use this property. Pagerly would automatically fetch the latest oncall(s) and add the users in the usergroup and remove others

  • Permanent Users in the user group (optional) : These are the members who you need as permanent members of the usergroup


Automated Replies


Team Channel, Notifications and Channel Topic

Team Channel

The slack channel which would subscribe for any oncall handover / oncall rotation change. On any change in oncall rotation, you would receive 2 notifications on this slack channel

  • Channel Topic Update : Your slack channel topic would be automatically updated with the current oncall. It would look something like this ๐Ÿ‘‡๐Ÿป

  • Channel Message : Your channel would receive a notification on the oncall change

Notification && Topic Settings

You can choose to receive if you want to receive notifications on oncall/rotation change as well topic updates.

  • Update Channel with Topic Name -> If you want your channel topic to be updated with latest oncall


Schedule Id

This is only required for creating teams syncing schedule with External Sources

Schedule Id : This is the main property of the team which maps the oncall rotation schedule in your paging tool . (more discussed in detail in further sections)

You can input the schedule id from

For Usergroup to work : Pagerly App uses Slack's User Group feature to create an @mention for every rotation. Please make sure you have it enabled for everyone in the .

Automated Reply: To add a fixed reply when your oncall is mentioned. Works only with @Pagerly commands. You can put SOPs, Troubleshooting docs, etc in automated replies. This would help in saving precious oncall time since some of the queries can be automatically taken care of

()๐Ÿ‘‡๐Ÿป

Show Change Notification on Channel -> If you want to receive the Notification whenever there is a change in oncall / rotation ()

Pagerduty ->

Opsgenie ->

JSM Operations ->

Google Calendar ->

Google Sheets ->

๐Ÿ› ๏ธ
๐Ÿ’ฐ
๐Ÿ’ฐ
workspace settings
Customize Notification Here
Customize Notification Here
Get Schedule Id from Pagerduty
Get Schedule Id from Opsgenie
Get Schedule Id from JSM Operations
Get Schedule Id from Google Calendar
Get Schedule Id from Google Sheets
Create Teams in Pagerly