🛠️Configure JIRA for Team

With Pagerly, you can configure JIRA for each Pagerly Teams

Go to Edit Team and Add Jira Configuration

Jira-Slack 2 Way Sync

• Enable/Disbale Jira Sync : Select Yes

• Project Key/Board: The JIRA Board you identify as the incident board for your team

• Additional Input JQL Filter (Optional): This is used to identify an issue apart from Board. Example : component = "frontend" or label = "yourlabel". This input is a JQL Filter.

For adding a JQL Filter, go to the Filters tab in the JIRA Dashboard, click Switch To JQL and add your JQL Query

Press Submit

Oncall Reports & Jira Tickets on Slack

• Project Key/Board: The JIRA Board you identify as the incident board for your team

• Issue Status For Resolved/Closed Incident: The status of the issue when an incident/ticket is closed.

• Additional Input JQL Filter: This is used to identify an issue apart from Board. Example : component = "frontend" or label = "yourlabel". This input is a JQL Filter.

For adding a JQL Filter, go to the Filters tab in the JIRA Dashboard, click Switch To JQL and add your JQL Query

Exclude PROJECT, CREATED, DUE DATE, STATUS in the JQL Filter

Reminders / Alerting Tickets Passing SLA/ Due Date: This is to throw notifications on Team Slack Channel for the tickets passing SLA/Due date

• Jira Due date Field: This is the JIRA property which signifies the SLA date or due date for the ticket. This can be the Due Date / SLA Date i.e. any custom property of your JIRA Board Settings

• Frequency, Day, Time, Time Zone: The frequency when these alerts is to be shown.