🛠️Configure JIRA for Team
With Pagerly, you can configure JIRA for each Pagerly Teams
Jira-Slack 2 Way Sync
Enable/Disbale Jira Sync : Select Yes
Project Key/Board: The JIRA Board you identify as the incident board for your team
Additional Input JQL Filter (Optional): This is used to identify an issue apart from Board. Example : component = "frontend" or label = "yourlabel". This input is a JQL Filter.
For adding a JQL Filter, go to the Filters tab in the JIRA Dashboard, click Switch To JQL and add your JQL Query
Press Submit
Oncall Reports & Jira Tickets on Slack
Project Key/Board: The JIRA Board you identify as the incident board for your team
Issue Status For Resolved/Closed Incident: The status of the issue when an incident/ticket is closed.
Additional Input JQL Filter: This is used to identify an issue apart from Board. Example : component = "frontend" or label = "yourlabel". This input is a JQL Filter.
For adding a JQL Filter, go to the Filters tab in the JIRA Dashboard, click Switch To JQL and add your JQL Query
Exclude PROJECT, CREATED, DUE DATE, STATUS in the JQL Filter
Reminders / Alerting Tickets Passing SLA/ Due Date: This is to throw notifications on Team Slack Channel for the tickets passing SLA/Due date
Jira Due date Field: This is the JIRA property which signifies the SLA date or due date for the ticket. This can be the Due Date / SLA Date i.e. any custom property of your JIRA Board Settings
Frequency, Day, Time, Time Zone: The frequency when these alerts is to be shown.
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