ServiceNow

Connect ServiceNow to the Pagerly SRE Agent to search incidents, change requests, and CMDB.

What the Agent Can Do

• Search incidents — find related or recent incidents for context

• Get incident details — description, work notes, assignment, priority

• Search change requests — find recent changes that might have caused the incident

• Search CMDB — find configuration items (servers, services, applications)

Setup Instructions

1. Log into your ServiceNow instance

2. Go to System Security > Users > create or select a user

3. Assign the itil or snc_read_only role

4. Set a password or generate an API key

5. Enter your instance URL and credentials in the Pagerly dashboard

Required Credentials

Field	Description	Example
Password or API Key	ServiceNow password or API key	your-password
Username	ServiceNow username with read permissions	pagerly.api
Instance URL	Your ServiceNow instance URL	https://yourcompany.service-now.com

The snc_read_only role is recommended. It provides read access to all tables without modification permissions.

Context Prompt Tips

"Our assignment group is Backend-Oncall. Critical incidents are priority=1. Change requests use the standard change model."

Docs

• ServiceNow REST API Reference