Message Filters & Routing

How to configure text, user mention, usergroup, and tag filters for Unified Messages.

Filters determine which Slack messages across your Source Channels get routed into your Hub Channel.

🎯 Filter Types Supported

1. Text Match (type: "text"): Matches specific keywords in message body (e.g. FATAL, Outage, DB Connection Error).

2. User Mention (type: "user"): Routes any message mentioning a specific user (e.g. @john.doe).

3. Usergroup Mention (type: "usergroup"): Routes messages mentioning a Slack usergroup (e.g. @oncall-backend).

4. Tag Match (type: "tag"): Routes messages with matching tags or hashtags (e.g. #sev1, [URGENT]).

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⚙️ Adding & Managing Filters

1. Open Unified Messages (/unified-messages) in the Pagerly Dashboard.

2. Under Message Filters, select the Filter Type (Text, User, Usergroup, or Tag).

3. Search or type the filter value.

4. Click Add Filter (+).

5. Click Save Configuration.