> For the complete documentation index, see [llms.txt](https://docs.pagerly.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pagerly.io/slack-features/unified-messages.md).

# Unified Messages

Unified Messages in Pagerly allows engineering and operations teams to aggregate messages from multiple Slack source channels into a central **Hub Channel**, apply custom routing filters, and reply directly from the Hub with full 2-way thread sync.

### Key Capabilities

* 🎯 **Centralized Hub Channel**: Combine chatter and alerts from dozens of channels into a single triage channel.
* 🔍 **Smart Multi-Filtering**: Filter messages by keyword text, `@user` mentions, `@usergroup` tags, or custom tags.
* 🔄 **2-Way Reply Sync**: Replies posted in the Hub Channel automatically mirror back to the original message's thread in the source channel.
* ⚡ **Team Scoping**: Configure separate Hubs and Source Channels for different teams (e.g. Platform, Infrastructure, Backend).

***

### Navigation in Documentation

* [⚙️ **Configure Hub & Source Channels**](/slack-features/unified-messages/configure-hub-and-source-channels.md) — Connect teams, hub channels, and source channels.
* [🎯 **Message Filters & Routing**](/slack-features/unified-messages/message-filters-and-routing.md) — Set up keywords, user mentions, and usergroup filters.
* [🔄 **2-Way Reply Thread Sync**](/slack-features/unified-messages/2-way-reply-sync.md) — Enable user OAuth for seamless cross-channel conversation sync.