For Teams created with Pagerly's Round Robin / Shift Schedule, you can sync the same schedule to a PagerDuty schedule.
Pagerly can push your Pagerly-managed rotation into a PagerDuty schedule automatically. Each shift is written as an override on the PagerDuty schedule you choose, so PagerDuty always reflects who is on-call in Pagerly — including shift swaps, overrides, and holiday skips.
This sync is for teams whose rotation is created in Pagerly (Round Robin or Shift Schedules). Teams that import their schedule from PagerDuty don't need this — their source of truth is already PagerDuty.
PagerDuty connected to Pagerly with an account-level API key that has write access. A read-only key can list schedules but cannot create overrides.
A PagerDuty schedule to sync into. We recommend creating a dedicated schedule in PagerDuty for this. Any placeholder user on its base layer is fine — Pagerly's overrides sit on top of the base layer.
Team members exist in PagerDuty with the same email address as their Slack account. Members whose email doesn't match any PagerDuty user are skipped.
1. Navigate to https://workspace.pagerly.io/calendar
2. Select the team whose schedule you want to sync to PagerDuty.
3. Click "Sync to Third-Party Apps".
4. Click the "Sync" button for PagerDuty.
5. Select the target PagerDuty schedule from the dropdown and click "Save".
6. Done! Pagerly pushes the upcoming shifts right away and keeps the PagerDuty schedule updated automatically whenever the rotation changes — edits, shift swaps, and overrides included.
Only future shifts are synced. Past shifts are never written to PagerDuty.
Existing PagerDuty layers are untouched. Pagerly only adds/removes its own overrides; whatever is on the schedule's base layer stays as a fallback.
Changes flow one way — from Pagerly to PagerDuty. Edit the rotation in Pagerly (or via Slack). Changes made directly in PagerDuty are not pulled back into Pagerly.
If a shift's member can't be matched to a PagerDuty user by email, that shift is skipped — the rest of the rotation still syncs.
Click Disconnect Sync on the PagerDuty tile. You'll be asked whether to also remove the entries Pagerly created in PagerDuty — choose Yes to clean up the schedule, or No to leave the already-created overrides in place.
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