Sumo Logic

Create Pagerly incidents automatically from Sumo Logic monitors.

Create the integration in Pagerly

1. Navigate to https://workspace.pagerly.io/inbound and click "Add Inbound Integration".

2. Set a display name, select the team this integration belongs to, choose the integration below, and click "Add Integration".

3. Copy the generated webhook URL - you will paste it into the tool in the next section.

Configure Sumo Logic

1. In Sumo Logic go to Manage Data → Monitoring → Connections, click + and select Webhook.

2. Give the connection a name, and paste the Pagerly webhook URL into URL.

3. Paste this into Alert payload:

{
  "title": "{{Name}}",
  "description": "{{Description}}",
  "source_url": "{{AlertResponseURL}}",
  "status": "firing",
  "deduplication_key": "{{Id}}",
  "metadata": {
    "monitor_type": "{{MonitorType}}",
    "detection_method": "{{DetectionMethod}}",
    "trigger": { "type": "{{TriggerType}}", "condition": "{{TriggerCondition}}" }
  }
}

4. Paste this into Resolve payload - identical apart from status:

{
  "title": "{{Name}}",
  "description": "{{Description}}",
  "source_url": "{{AlertResponseURL}}",
  "status": "resolved",
  "deduplication_key": "{{Id}}",
  "metadata": {
    "monitor_type": "{{MonitorType}}",
    "detection_method": "{{DetectionMethod}}",
    "trigger": { "type": "{{TriggerType}}", "condition": "{{TriggerCondition}}" }
  }
}

5. Click Test Alert, then Test Recovery to confirm the incident resolves. Save the connection.

Notes

• Sumo Logic sends recovery through a separate payload. If you skip step 4, incidents open but never resolve.

• Deduplication uses deduplication_key ({{Id}}).

• Severity comes from metadata.trigger.type: Critical maps to SEV 1, Warning and MissingData to SEV 2.