New Relic

Create Pagerly incidents automatically from New Relic alerts.

Create the integration in Pagerly

1. Navigate to https://workspace.pagerly.io/inbound and click "Add Inbound Integration".

2. Set a display name, select the team this integration belongs to, choose the integration below, and click "Add Integration".

3. Copy the generated webhook URL - you will paste it into the tool in the next section.

Configure New Relic

1. In New Relic go to Alerts → Destinations and create a new Webhook destination.

2. Paste the Pagerly webhook URL into Endpoint URL and save.

3. Go to the Workflows tab and create a workflow. Under Notify, choose Webhook and select the destination you just created.

4. Paste the following into the Template field:

{
  "id": {{ json issueId }},
  "title": {{ json annotations.title.[0] }},
  "state": {{ json state }},
  "issueUrl": {{ json issuePageUrl }},
  "priority": {{ json priority }},
  "impactedEntities": {{ json entitiesData.names }}
}

id, title and state are required - the rest is optional context.

5. Click Send test notification. Set the sample payload state to ACTIVATED so the alert appears.

6. Activate the workflow.

Notes

• Deduplication uses id. Repeated notifications for the same issue update the open incident instead of creating another.

• Severity comes from priority: CRITICAL and HIGH map to SEV 1, MEDIUM to SEV 2, LOW to SEV 3.

• Resolution: a state of CLOSED resolves the incident.