Dynatrace

Create Pagerly incidents automatically from Dynatrace problems.

Create the integration in Pagerly

1. Navigate to https://workspace.pagerly.io/inbound and click "Add Inbound Integration".

2. Set a display name, select the team this integration belongs to, choose the integration below, and click "Add Integration".

3. Copy the generated webhook URL - you will paste it into the tool in the next section.

Configure Dynatrace

1. In Dynatrace go to Settings → Integration → Problem notifications and select Custom integration.

2. Paste the Pagerly webhook URL into the Webhook URL field.

3. Leave the default payload - Pagerly reads Dynatrace's standard placeholders. For reference, the fields used are:

{
  "ProblemID": "{ProblemID}",
  "ProblemTitle": "{ProblemTitle}",
  "ProblemDetailsText": "{ProblemDetailsText}",
  "ProblemImpact": "{ProblemImpact}",
  "ProblemSeverity": "{ProblemSeverity}",
  "ProblemURL": "{ProblemURL}",
  "State": "{State}"
}

4. Click Send test notification, then Save.

Notes

• Deduplication uses ProblemID, so a problem that reopens updates the same incident.

• Severity comes from ProblemSeverity: ERROR and AVAILABILITY map to SEV 1, PERFORMANCE and RESOURCE to SEV 2, CUSTOM to SEV 3.

• Resolution: a State of RESOLVED resolves the incident.