AWS SNS

Create Pagerly incidents from any AWS service that publishes to SNS.

Use this when you want alerts from AWS services other than CloudWatch alarms - anything that can publish to an SNS topic. For CloudWatch alarms specifically, use AWS Cloudwatch, which understands the alarm payload directly.

Create the integration in Pagerly

1. Navigate to https://workspace.pagerly.io/inbound and click "Add Inbound Integration".

2. Set a display name, select the team this integration belongs to, choose the integration below, and click "Add Integration".

3. Copy the generated webhook URL - you will paste it into the tool in the next section.

Configure AWS SNS

1. In the AWS console open SNS → Topics and select or create a topic.

2. Click Create subscription.

3. Set Protocol to HTTPS and paste the Pagerly webhook URL into Endpoint.

4. Create the subscription. Pagerly confirms it automatically.

Notes

• Deduplication uses the SNS Subject, not MessageId - MessageId is unique to every delivery, so keying on it would open a new incident each time. Give your publishers a stable, meaningful Subject.

• If Message contains JSON, Pagerly unwraps it and maps fields from inside. Plain-text messages are used as-is.