Postmortems

Generate, edit, publish and export AI-assisted postmortems for your resolved incidents — hosted natively in Pagerly.

Pagerly generates a postmortem for you the moment an incident is resolved, drafts it with AI from the incident's own history, and lets your team review, edit and publish it — all without leaving Pagerly. When you're ready, export a copy to Confluence or Notion.

Generating a postmortem

A postmortem can be created once an incident is Resolved.

• From Slack — when an incident is resolved, Pagerly posts a 📝 Generate Postmortem button into the incident thread. Click it and Pagerly drafts the document, then replies with a link to open it.

• From the dashboard — open the incident and click Generate Postmortem in the right-hand panel.

The draft is written by AI from everything Pagerly already knows about the incident:

• Title, description, severity, team and trigger source

• The full update timeline (status changes, severity changes, role assignments, comments)

• Time to resolve

• Any AI investigation findings gathered during the incident

If AI is unavailable, Pagerly still creates the postmortem with a pre-filled timeline and empty sections for you to complete — you're never blocked.

Sections

Every postmortem is organised into editable sections:

• Summary

• Impact

• Root Cause

• What Went Well

• What Went Wrong

• Timeline — a chronological record compiled from the incident's lifecycle events and comments

• Suggested Action Items — AI-proposed follow-ups you can turn into tracked action items in one click

An AI-generated draft — please review note is shown on fresh drafts so nobody mistakes them for a reviewed document.

Editing & publishing

Each section is editable inline (Markdown supported and rendered). A postmortem moves through two states:

• Draft — work in progress, freely editable

• Published — the reviewed, final version

Click Publish when the review is complete. Suggested action items each have an Add as action item button that creates a tracked action item linked to the incident.

The Postmortems page

A dedicated Postmortems page (under Incidents & Paging in the dashboard) lists every postmortem in your workspace with its status (Draft / Published), whether it was AI-generated, and when it was created and last updated. Filter by status, and click any row to open the full postmortem on its own page.

Export to Confluence or Notion

Pagerly is the source of truth for the postmortem; export publishes a copy to your documentation tool and stores the link back on the postmortem.

• Confluence — uses your existing Confluence connection. Set the destination space key in the incident settings (defaults to P).

• Notion — paste a Notion internal-integration token and the parent page id in the incident settings.

Use the Export dropdown on the postmortem and pick Confluence or Notion. Once exported, a link to the external copy is shown on the postmortem.

Export destinations are configured per team under Incident Settings → Postmortem Export & Issue Tracking.