Incident Roles & Update Reminders
Assign named response roles (Incident Commander, Comms Lead, Scribe, Ops Lead) and keep the incident channel updated with status-update reminders.
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Assign named response roles (Incident Commander, Comms Lead, Scribe, Ops Lead) and keep the incident channel updated with status-update reminders.
Beyond the single assignee, Pagerly lets you assign named response roles for a coordinated response, and set status-update reminders so the incident channel never goes quiet.
The assignee stays the primary owner used for paging and escalation. Roles add clear responsibilities on top:
Incident Commander
Owns overall coordination
Comms Lead
Handles stakeholder communication
Scribe
Documents the incident timeline
Ops Lead
Drives the technical response
Assigning a role
From Slack — incident action menu (⋯) → 👤 Assign Role → pick the role and the person. Leaving the person empty unassigns the role.
From the dashboard — use the Roles & Updates panel on the incident page.
When a role is assigned, Pagerly posts it into the incident thread and records it on the incident timeline (so it flows into the postmortem).
Keep stakeholders informed by scheduling a nudge for the next status update.
Set a reminder — incident action menu → ⏰ Set Update Reminder (or the Update reminder control on the dashboard). Choose 15 / 30 / 60 / 120 / 240 minutes.
When it's due — Pagerly posts a nudge into the incident thread mentioning the assignee, with Post update and Snooze 15m buttons.
Auto-clear — posting an update or a comment on the incident clears the pending reminder automatically, so you're only nudged when the channel actually goes quiet.
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