> For the complete documentation index, see [llms.txt](https://docs.pagerly.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pagerly.io/how-to-work-with-pagerly/create-round-robin-rotations/how-to-add-multi-user-rotation-in-pagerly.md). # How To Add Multi User Rotation in Pagerly {% embed url="" %} ### Follow these steps to Add Multi-user Rotation / Shift / Turn Schedule in Pagerly 1\. Navigate to ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-09/b0032535-886e-4cf0-9993-552acd242e5e/ascreenshot_a61fb85bb0174e629d0962797996f135_text_export.jpeg) 2\. Click "Add Team". ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-09/c61b0da8-9a8e-4199-ac2d-04e3faaf1c38/ascreenshot_1bb17808b908465ab543174a996f0be1_text_export.jpeg) 3\. Select "Create Time-wise Round-Robin Schedule" and click Next. ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-09/58e59605-fa8c-461d-a037-f8e2bbcf2940/ascreenshot_028a0e9b57b64480b4fbb49a3f821d30_text_export.jpeg) 4\. 4.1. Select to rotate users or user groups. 4.2. Select rotation frequency. 4.3. Select rotation day. (Can only select multiple days if frequency is set to 'Daily') {% hint style="warning" %} For more complex rotations, use Custom Options which create [Rotations using AI.](/how-to-work-with-pagerly/create-rotations-using-ai.md) {% endhint %} 4.4. Set the rotation start and end time (end time is optional; if not provided, a 24-hour rotation is assumed). 4.5. Select timezone. 4.6. Set On-call type as **'Multi user on-call'**. {% hint style="info" %} For Single user on-call, check out [Single User On-call Rotation.](/how-to-work-with-pagerly/create-round-robin-rotations/how-to-add-rotation-in-pagerly.md) {% endhint %} 4.7. Select users to be included in rotation. Each row represents the set of users/groups that will be on-call together at a given time. ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-09/c369f50f-6568-4f38-9a05-e00e5bc400fe/ascreenshot_c9c2ed76895c4596b8da6324e578de1a_text_export.jpeg) 5\. Click "Generate Preview" and verify the rotation. If satisfied, click "Next". ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-09/97838cd6-d238-457a-8fa1-3b46c2b1ba21/ascreenshot_8db118496d894fe0afe99f3c32cc493e_text_export.jpeg) 6\. 6.1.[ Add team name.](/how-to-work-with-pagerly/create-round-robin-rotations/how-to-add-rotation-in-pagerly.md#team-name-settings)\ 6.2. [Add usergroup to mention the current on-call/rotated user (optional).](/how-to-work-with-pagerly/create-round-robin-rotations/how-to-add-rotation-in-pagerly.md#usergroup-settings)\ 6.3. [Add permanent users (optional).](/how-to-work-with-pagerly/create-round-robin-rotations/how-to-add-rotation-in-pagerly.md#usergroup-settings)\ 6.4. [Set automated reply (optional).](/how-to-work-with-pagerly/create-round-robin-rotations/how-to-add-rotation-in-pagerly.md#automated-replies)\ 6.5. [Set the team channel to get rotation updates.](/how-to-work-with-pagerly/create-round-robin-rotations/how-to-add-rotation-in-pagerly.md#team-channel)\ 6.6. [Check the box to receive update notifications.](/how-to-work-with-pagerly/create-round-robin-rotations/how-to-add-rotation-in-pagerly.md#team-channel-notifications-and-channel-topic)\ 6.7. Click the "Save" button. ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-09/db493ecc-0b8c-48e0-9cdf-a007fa4ce61c/ascreenshot_74b895f0721a4acd9db0cb5e809d2245_text_export.jpeg) 7\. Multi user on-call team created successfully! ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-09/3cde5473-b4a5-4403-b7aa-cbd9e1c6e72f/ascreenshot_83fa6c2a0eed449daa1a2a8f17fd7fc4_text_export.jpeg) 8\. To view the schedule on calendar, click the "Calendar" icon beside the team name. ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-09/a3e6d4f0-8b44-408f-8d68-4470c1c57aff/ascreenshot_2d477e7273874b4ea8d63ada7aaecdbe_text_export.jpeg) 9\. View the on-call rotation for that team on the calendar. ![](https://colony-recorder.s3.amazonaws.com/files/2026-04-09/78aa3ea2-0a5d-4e4d-a082-39b0e9a246d0/ascreenshot_d3c8ff6dda194212ad1b0b24f21b2a0a_text_export.jpeg) #### [Made with Scribe](https://scribehow.com/shared/Multi-user_on-call_round-robin_schedules__rCz6dn_VQv6GDhJp2AsIkQ) *** ### Each Team has the following properties: ### Team Name Settings This is your team name and the slack command that would be used to mention the current on-call, fetch on-call schedule, etc. For example: * `@Pagerly ` : To mention the current on-call on any Slack Thread * `/schedule ` : To fetch the team's on-call schedule. You can then manage( view, override ) from Slack itself
{% hint style="warning" %} Keep the following in mind when selecting a team name: Single word only: Use a single word for the command name. You can combine long names with underscores, hyphens, etc * You can use names like : `dev-on-call , dev, dev_on_call` * You cannot use names like : `dev on call`, `payments team 2` * Cannot use the name `help : This is due to slack limitation of keeping help as a reserved keyword . You can use ``@pagerly help`` for help needed in the command` {% endhint %} ### Usergroup Settings * With Pagerly, you can sync the on-call schedule with Slack Usergroup * You can sync with external schedules like PagerDuty, Opsgenie, Google Calendar, etc. * You can also sync with Pagerly Round-Robin Schedule \ **Pagerly would automatically fetch the latest on-call(s) and add the users in the usergroup and remove others** {% hint style="info" %} For Usergroup to work : Pagerly App uses Slack's User Group feature to create an @mention for every usergroup. Please make sure you have it enabled for everyone in the [workspace settings](https://my.slack.com/admin/settings#user_group_restrictions) . {% endhint %}
* **Usergroup**: If you want to have a custom command like `@dev-on-call` instead of `@Pagerly dev-on-call` or If you already have a usergroup and you want the current on-call(s) to be automatically added to the usergroup, you can use this property.\ **Pagerly would automatically fetch the latest on-call(s) and add the users in the usergroup and remove others** * **Permanent Users in the user group (optional) :** These are the members who you need as permanent members of the usergroup
### Automated Replies **Automated Reply:** To add a fixed reply when your on-call is mentioned. Works only with `@Pagerly commands`. You can put SOPs, Troubleshooting docs, etc in automated replies. This helps save precious on-call time since some of the queries can be automatically taken care of :moneybag::moneybag:
*** ### Team Channel, Notifications and Channel Topic #### Team Channel The slack channel which would subscribe for any on-call handover / on-call rotation change. On any change in on-call rotation, you would receive 2 notifications on this slack channel * **Channel Topic Update** : Your slack channel topic would be automatically updated with the current on-call. \\ * **Channel Message** : Your channel would receive a notification on the on-call change It would look something like this 👇🏻 [Customize Notification Here](https://docs.pagerly.io/how-to-work-with-pagerly/custom-change-notification-on-slack)
#### Notification && Topic Settings Choose whether to receive notifications on on-call/rotation changes and topic updates. * Update Channel with Topic Name -> If you want your channel topic to be updated with latest on-call * Show Change Notification on Channel -> If you want to receive the Notification whenever there is a change in on-call / rotation ([Customize Notification Here](https://docs.pagerly.io/how-to-work-with-pagerly/custom-change-notification-on-slack))